
Victor Green
RUBBISH. I've been using this card for a week in London. Upon trying to reload. It only has an error message and no way to fix it. No way of verifying who you are or work around. Customer service haven't got a fix that works faster than two working days. Im stuck with limited cash, on holiday, until it's working again. Cheers Air New Zealand!
1 person found this review helpful

Rachel Spencer
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Love the images and graphics! Pretty good except for the following pain points: bank transfer option isn't possible, pass code never arrives when you're abroad (even with resend option), can't add the onesmart card to your Google Wallet. Beware of the exorbitant currency conversion rate so best to load the currency you need rather than using NZD when you're out of NZ. I do like that you can transfer between currencies. Never remembers your password but could be a security measure.
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Mark Wilson
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Seems to work ok, but recently got a new card which I activated using the web page. The app refuses to recognize the new card and continues to display the old card. Be interesting to see what happens when I load some more money. I can now add to the saga, the app says my debit card is an invalid number when I tried to top up today. Funnily, the web page had no problems with the same card, and the top-up work well. It's a useless app.....
1 person found this review helpful