
P Shukin
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The app connects to Google connect, and even though the active minutes synch on the device and apps link, they are not updated into the Active minutes reflected on the daily dashboard and therefore points are not awarded for that activity and not updated in the trophy case section. Every time there is a new release, some synch issues fail. I have contacted customer with detailed feedback and steps taken to troubleshoot, but I've gotten standard canned responses, which means they pay no attention
4 people found this review helpful
Personify Health, Inc.
April 11, 2025
Hello! We would appreciate if you could reach out to our Support team, since they can provide the best assistance further. You can contact us via email (support@personifyhealth.com), Live Chat (2AM-9PM EST, Monday - Friday) or Phone (8AM-9 PM EST, Monday - Friday). Thank you very much!

Nathan Lawyer
Does not integrate well with other apps, and requires integrations with half a dozen other apps to get the full range of data needed. And if any of those apps are integrated with Google Health Connect, their integrations with Virgin Pulse are blocked completely. Maybe they should focus on full integration with Health Connect.
21 people found this review helpful
Personify Health, Inc.
December 2, 2024
We would appreciate if you could contact our Support team, so we can address your inquiry in further detail. You can contact us via email (support@personifyhealth.com), Live Chat (2AM-9PM EST, Monday - Friday) or Phone (8AM-9 PM EST, Monday - Friday). Thank you very much!

A Google user
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I used to love this app and it previously worked perfectly but since I updated it a few weeks ago, I have not been able to sync my steps from Samsung health. My last recorded steps are from 22nd January 2020! I'm using a Samsung S9+ with the latest version of Android, the Samsung Health app & a Samsung Galaxy watch. All are updated regularly and I have not made any other changes. I have tried disconnecting & reconnecting Samsung health within the Virgin Pulse app but to no avail.
11 people found this review helpful
Personify Health, Inc.
February 14, 2020
We would appreciate if you could contact our Support team, so we can address your inquiry in further detail. You can contact us via email (support@virginpulse.com), Live Chat (2AM-9PM EST, Monday - Friday) or Phone (8AM-9 PM EST, Monday - Friday). Thank you very much!