
Angie O'Dowd
Been doing surveys with toluna fir a while now, on my desktop pc. Received an email about downloading the app. When I go to login to the app on my phone, message keeps saying "general error occurred, please try again later". Keeps saying this no matter what I do or try. Restarting, reloading, etc.
12 people found this review helpful
Toluna Android App
February 17, 2025
We regret to hear about your difficulties. We recommend that you report any problems in detail to our support team so that we can best assist you. Please contact us via the Contact Us function in the app, on the website or by email at support@tolunahelpdesk.zendesk.com. Thank you very much.

Claire Garvey
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The prizes are good once you've saved up enough, but it takes ages to get points. At least half the time, the "survey is full" or "you do not match the profile" that the survey wants, so you don't get any points. Edit: they have recently "updated" their website. It looks different, but it doesn't work any better than before. In fact, it probably works worse because half the time it says "your request failed to complete" and won't load the page.
76 people found this review helpful
Toluna Android App
September 27, 2022
As each survey we offer is targeted towards a very specific demographic, you might not always qualify. To minimize your chances of being disqualified from our studies please keep all your profiles completed and updated every six months. If you encounter technical issues, our support team remains available via the "Contact Us" feature in the app.

BEYEGUE MARCELINE AIMEE
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Delayed Payment and Poor Communication Rating: ★☆☆☆☆ I've been using Toluna for a while and initially thought it was a reliable platform. However, my recent experience has been disappointing. I requested a cash-out 7 days ago, and I'm still waiting for my payment. Toluna states that payments can take up to 14 days, but the lack of updates or communication is frustrating. I’ve tried reaching out to their support team and still looking forward thanks
18 people found this review helpful
Toluna Android App
September 10, 2024
We're sorry to see that your experience with our app is not at the level we would have liked. We strongly encourage you to report in detail any issue you might encounter to our support team so that we may properly assist you. They can be reached via the app's and site's Contact features, or by email at support@tolunahelpdesk.zendesk.com. Thank you!