Shopify Inbox

Name: Shopify Inbox
Availability: InStock
Rating: 4.519999980926514 (6689 reviews)
Author: Shopify Inc.

Shopify Inc.

4.5

6.69K reviews

100K+

Downloads

PEGI 3

About this app

About Shopify Inbox
Use Shopify Inbox to talk with customers and sell over chat. With Shopify Inbox, you can grow your business, build strong customer relationships, and spend less time on support all from a free business chat app.

USE CHAT TO SELL MORE AND BUILD STRONG RELATIONSHIPS

Shopify Inbox is so much more than support. In fact, 70% of Shopify Inbox conversations are with customers making a purchasing decision.

Use Shopify Inbox to:
• Save time managing customer conversations from online store chat and the Shop app
• Send products, discounts, from your Shopify store directly inside chats with just a few taps to turn more conversations into checkouts
• Send automated messages and continue chats over email so you don’t need to respond in real time
• Know when customers add or remove items from their shopping cart
• Assign chats to your staff and team to scale customer conversations

SHOP APP
Let customers contact you from the Shop app.

---------

FEEDBACK & SUPPORT

For 24/7 support visit the Shopify Help Center: help.shopify.com

Thank you for using Shopify Inbox on Android. We love hearing your feedback. Please let us know what you think of Shopify Inbox by leaving a review.

Updated on

Apr 9, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

No data shared with third parties

Learn more about how developers declare sharing

No data collected

Learn more about how developers declare collection

Ratings and reviews

4.6

6.52K reviews

David Bruce

July 22, 2020

Great to have this on Android finally and there's definitely potential. Unfortunately it's buggy and lacking features. Was working fine, now I can't even access the app, it just holds on the loading screen indefinitely. Would be great to be able to access on web browser too so could answer customers when on computer as it's much easier. Like the idea, but unfortunately it's just not working for me at all now.

6 people found this review helpful

Shopify Inc.

August 6, 2020

Hello David, thanks so much for your feedback. If you don't mind updating the app, we released version 1.1.3 to address those exact issues. We are also making improvements all the time and will be adding great new features! Hopefully we can gain another star from you! Thanks.

Muntaqa

March 3, 2023

Cannot receive notifications on android so I don't know when someone even messages me! I have an Samsung S21 Ultra which is still a really good phone. Tried notification settings and the app doesn't even appear there with the rest of my apps. EDIT: update fixed it. Thank you. Would now rate this 5 stars as I don't see any further issues and all works well!

14 people found this review helpful

Shopify Inc.

March 3, 2023

Hey there, Muntaqa. Thanks for leaving us a review for Shopify Inbox. A recent update was shipped that should resolve this notification issue for you. Please, update your Inbox to the latest app version, and you should see your issue resolved. -Imogen, Shopify Support

Steve Taylor

June 5, 2022

Great app that adds a whole new level of customer service capability and can tilt some sales. If it had a 'pending' or 'action' status and filter for messages it would be even better as not every enquiry can be dealt with at the time and these get lost in the other messages.

7 people found this review helpful

Shopify Inc.

June 28, 2022

I'm delighted to hear that you've found Shopify Inbox to be useful and thank you for sharing your feedback with us here, Steve! We appreciate you making some suggestions on how the app can be improved I will be sure to pass your comments onto our development team. -Victor, Shopify Support