
Mark Dobson
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After recent UI7 and Android 15 update this app sadly no longer works !! which is a shame as I enjoyed it. UPDATE: After a quick uninstall and re-install of the app this now seems to be rectified. Initially, the app would state that there was an error and to close and restart but after each attempt, the same message would appear. This now seems to have resolved the issue.
3 people found this review helpful
Samsung Electronics Co., Ltd.
April 18, 2025
Hello. We’re sorry for the inconvenience. Based on the information provided, it’s difficult to identify the exact issue. Please contact us through the 'Contact us' option within the app with more detailed information, and we’ll be happy to assist you. Thank you.

-MSSSRHMDY88-
Really like this app. Would deduct a star because of problems, but I won't as the app is worth it in so many other ways. My problems being, it will not allow me to download 2 brushes, (dry rough & turpentine no. 1.) The other problem, is that on the second before last update, there was more brushes/stamps available, (can never have enough, BTW!) Downloaded, however, in doing so, all my custom brushes I'd created were gone. That's the only fault, otherwise it's great!
40 people found this review helpful
Samsung Electronics Co., Ltd.
January 17, 2025
Dear Customer, sorry for the inconvenience. We are not able to help you right away, but if you contact us via 'Contact Us', we will help you check it quickly. (+ PENUP–‘More’ in the upper right corner–Contact us–Ask a question) Thank you.

Sheryl Lilly
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I love the function of a pen, but it'll tell me that I left my pin behind when my pin is in my hand right next to the phone. I really wish there was a locate pin function or for it to beep. The other feature that would give a 5 is if it weren't black on the inside. It would help it stand out when it's lying on a black desk/counter. RATING UPDATED After reading Samsung's reply, it's clear reading for comprehension is a work in progress. It's not the PENUP dot. It's the physical PEN.
27 people found this review helpful
Samsung Electronics Co., Ltd.
December 19, 2024
Hello, If you have any issues with the S Pen, please reach out through 'Phone Settings > Advanced features > S Pen > Contact us' for prompt assistance. If you enable dark mode on your phone, the PENUP app will also switch to dark mode. Disabling dark mode will allow you to use PENUP with a white background. Please keep this in mind. Thank you.