Zara

Unusable. The clothing dimensions are measured flat... How does that make sense? Why not use measurements similar to every other clothing store? I would have accepted losing personal time, ordering and then returning clothes that didn't fit me but I can't even buy them anyway since I go to checkout and there is a bug stopping me from advancing past the address entry because the screen just shakes as if it's opening and closing something in the background, multiple times per second. Unusable.

I've used this app for years. Ever since Saturday, it has crashed every single time I've tried to scroll through this week's drop. I see about 3 things, then it crashes. I've tried uninstalling, clearing the caches and all the usual techniques. No change. It crashes on my phone and my tablet. Stop trying to put in pointless videos and make an app that doesn't crash and enables you to see what's in sale! It's not difficult!

New app if just awful. Before I could see all my purchases together with photos next to them, so it was easy to find every order. Now Zara removed pictures, so when you open purchases, the only thing you see is lots of order numbers, and if you want to send return request you have to go through each order to find the right order you want to return. I buy a lot from Zara and it will be hell to find correct order in this mess.. very disappointed, I would give 0 stars if I could.