
Paul Helyer
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Spotify functionality suggested in app STILL isn't working for me, UK. can listen to what the phone is playing (like headphones) but not ask to play something ("I can't do that on your glasses") or identify the song it is playing to me ("To identify a song, you can use apps like Shazam or SoundHound"). Update to response - I can't, as stated in my review. Support isn't very supportive... Update from support, I need to use a phone released in 2022. v14, no features added. pixel 8 pro or 9 pro
11 people found this review helpful
Meta Platforms, Inc.
January 7, 2025
Hi there!
Thank you for your review and feedback, we really appreciate your input when it comes to the application. We would be more than happy to help you look into this further to see what can be done. Please contact our Support Team via our website when you have the time as we will be better able to assist you there.

Agnija Matisane
It was fine for couple of months and enjoyed the metas but after latest update the glasses does not import pictures and videos. Contacting support is extremely difficult as Rayban is sending to Meta support and vice versa. Mine are prescription, so not even sure if can return. On a way to Holiday so this makes the case extra frustrating.
1 person found this review helpful
Meta Platforms, Inc.
March 29, 2025
Hi Agnija,
Thank you for getting in touch with us, we understand that import issues are very frustrating, and we'd like to try and help.
We recommend uninstalling the app, then restarting your phone before reinstalling to ensure that your device has a clean install of the app.
If the problem persists, the RayBan Support Team can help you out!

Claudiu C (CLAUX)
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every couple of months metaAI is limited to basic functionalities in UK. it's a random on/off switch. I thought metaAI is supported in UK. it seems that the app caches (duplicates) all photos and videos after import. even if you delete/move those files of the phone, they are still cached. it took me a a while to find what's eating up my device's space. it's an issue reported on multiple reddit threads.
2 people found this review helpful
Meta Platforms, Inc.
March 27, 2025
Hi there,
Thank you for sharing, we understand you are encountering cache issues. We would suggest you make a Bug Report for our engineers to have a look! Alongside this, regularly checking our Release Notes may come in handy as you will be able to see all the new updates with possible bug fixes and explore alternative options.
Have a great day!