4,6
125K reviews
1M+
Downloads
Content rating
PEGI 3
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About this app

HSBC HK Mobile Banking app (HSBC HK App)

Designed specifically for our Hong Kong customers*, HSBC HK App offers a seamless, easy and secure way to manage your everyday banking needs on the go. Key features:
• New customers can open a bank account on our app without visiting a branch (For Hong Kong customers only);
• Log on securely and verify transactions with built-in Mobile Security Key and biometric authentication;
• Pay friends and merchants via FPS QR code, mobile number or email
and transfer & pay bills/credit card easily
• Check your account balance, credit card balance, insurance policies and MPF at a glance;
• Review your investment performance and swiftly manage your transactions in one place;
• Stay informed with push notifications for eStatements and eAdvices, incoming FPS funds and credit card payment reminders etc.
‘Chat with us’ offers 24/7 support for you --simply log on and tell us what you need help with. It's as easy as texting a friend.
Get started with HSBC HK App now. One touch, you’re in!

*Important Note:

This App is designed for use in Hong Kong. The products and services represented within this App are intended for Hong Kong customers.
This App is provided by The Hongkong and Shanghai Banking Corporation Limited (‘HSBC HK’) for the use of customers of HSBC HK. Please do not download this App if are not a customer of HSBC HK.
The Hongkong and Shanghai Banking Corporation Limited is regulated and authorised to carry out banking activities in Hong Kong S.A.R.
If you are outside of the Hong Kong, we may not be authorised to offer or provide you with the products and services available through this App in the country/ region/territory you are located or resident in.
This App is not intended for distribution, download or use by any person in any jurisdiction or country/ region/territory where the distribution, download or use of this material is restricted and would not be permitted by law or regulation.

Please be aware that HSBC HK isn’t authorised or licensed in any other jurisdiction for the provision of the services and/or products available through this App.

This App shouldn’t be considered as communicating any invitation or inducement to engage in banking, lending, investment or insurance activity or any offer or solicitation to buy and sell securities or other instruments or to buy insurance outside Hong Kong. In particular, credit and lending products and services aren’t intended for or promoted to clients resident in the UK. By applying for any credit and lending products through this App, you’ll be deemed to have confirmed that you aren’t a UK resident.

Persons dealing with HSBC Hong Kong or other members of the HSBC Group outside of the UK aren’t covered by the rules and regulations made for the protection of investors in the UK, including the depositor protection provisions of the Financial Services Compensation Scheme.

Packaged retail and insurance-based investment products aren’t intended for or promoted to clients located in the EEA. By applying for or transacting in any such products, you’ll be deemed to have confirmed that you’re not located in the EEA at the time of such transaction.
Updated on
23 Apr 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
App activity
This app may collect these data types
Location, Personal info and 9 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4,6
121K reviews
A Google user
22 May 2019
I thought the app had improved over the past couple of years after a rocky start. Perhaps I was wrong. It seems the support team has no idea of the severity of the crash problem that prevents enabling the mobile security key on Android 9 (they told me nobody else reported it at all, which is clearly untrue). This doesn't exactly fill me with confidence. Also, they told me a fix would be released by 9am on 22 May but Play Store still says "last updated 30 Apr". What a mess.
8 people found this review helpful
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Vincent Cheng
13 April 2025
Update: The app works now. Not the greatest or most intuitive UI, but at least it's functional! I’m trying to use the app on a Xiaomi Mix Fold 2. As of a few weeks ago, the HSBC HK Mobile Banking app does not launch at all. The moment I tap on it, it crashes and returns me back to my home screen. Please fix!!!!! I can’t use the app to generate security codes, etc. if it won’t even open.
6 people found this review helpful
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Danny Ng
10 March 2025
Your app at Android (mine is 14) frequently hangs up before login screen ever shows up. It takes a cold reboot to bring back normal,l. And then after "reusing" for some time / days, the problem recurs. Never experienced such problem in any other apps, or banking apps. Neither was your app some versions before, only until recent versions. Please check / fix the bug (may be problem in memory handling / clearing some "garage" accumulated).
6 people found this review helpful
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The Hongkong and Shanghai Banking Corporation Ltd
10 March 2025
Hi Danny Ng, thank you for your message. We would like to understand more about your case and offer assistance. Please logon HSBC HK App and ‘Chat with us’ by tapping ‘Support’ tab. Alternatively, please contact us through our HSBC Online Banking via ‘Chat with us’ or customer service hotlines. Thanks!

What's new

We've been working hard to improve the HSBC HK App. Update now to:
• Get new ideas and chat with our experts on how to manage your life goals along the way on Future Planner
• Increase your credit card limit with just a few taps
Need help? Chat with us 24/7 from the Support tab.
Investment involves risk. To borrow or not to borrow? Borrow only if you can repay!