
World Citizen
SCAM. I authorised a £1 7-day trial and was also charged £9.99. I then went to the Google Play Store to see if it was a subscription but there was no mention of the app there. There's also nowhere on the app to cancel or delete a profile nor does it have a way to contact the developers. I had to come here to get an email address to contact them! I asked for a refund of £9.99 and to cancel and delete my profile. I got an automated email asking for a receipt of the payment.
108 people found this review helpful
Basenji Apps
05 October 2024
Hello! We’re really sorry for the frustration and confusion this has caused 😔. It’s definitely not the experience we want for you. Please send the payment receipt to support@bsnj.co, and we’ll make sure your refund request is handled promptly, and your profile is canceled and deleted. We’re here to get this sorted for you! 💙

angel helton
I took 2 of the tests & both were way off about me. I just can't get into a mental health app when my results are nothing like me. I cancelled my subscription without any trouble, which seems to be an issue for some people. Just go to your profile, click settings & it's right there.
36 people found this review helpful
Basenji Apps
21 February 2025
Hi angel! Thank you for sharing your experience. We’re sorry the tests didn’t resonate with you, but we truly appreciate you giving them a try. 💛 We're glad to hear that canceling was easy for you and appreciate you sharing that insight! 😊

Shai Morris
Scam. They are just here to take money. Due to unforeseen circumstances, I am no longer financially able to pay for a subscription for this app. There was no notification of my trial ending and there's NO WAY to cancel a subscription without jumping through so many hoops. I have emailed about cancellation, and I expect it to be cancelled within the week. And a refund for the £24.99 you have taken from my account without any notification of a subscription starting.
37 people found this review helpful
Basenji Apps
16 December 2024
Hey, Shai! 😊 Our support team has already replied to your emails. Make sure to check your inbox for our responses. If you have any more questions or need further assistance, don't hesitate to reach out again! 📧 We're here to help!