
Matt Barratt
Generally the app works fine BUT on some car parks there aren't pay stations and if you haven't realised that, and so you haven't started a parking session but need to pay when you leave, there is no option on the app to do that, so you need to go to the NCP Pay Later web page. It would be so much better if there was a "Pay Later" option on the app instead of having to do it through a web site and add all your card and address details every time. Thanks!
5 people found this review helpful
National Car Parks Ltd
14 April 2025
Dear Matt, thank you for sharing your recent review of using our NCP app. Please do contact us at NewApp@ncp.co.uk if you need any help in the future. Best regards, NCP

Geoff H
- Flag inappropriate
- Show review history
Tricked by false promises. I downloaded the app and set up an account at the car park pay station because the sign promised me a cheaper rate if I paid with the app. I came to leave but there was no way to pay with my entry ticket. I was conned! Post review note -to give credit where due, the response to my review was swift and fair ftom the NCP team. I upgraded to 3 stars. Not happy, but no longer angry.
17 people found this review helpful
National Car Parks Ltd
21 August 2024
Dear Geoff, thank you for sharing your recent review of using our NCP app. A customer would need to have the app downloaded prior to using one of our barriered car parks as it required the QR code being read both on entry and exit. Please do contact us at NewApp@ncp.co.uk should you wish to discuss your review with us further. Best regards, NCP

Joel D
- Flag inappropriate
- Show review history
App functions fine, but NCPs app-only approach is far from convenient. My local train station recently moved to NCP and they've decided to split the car park into three separate listings within the NCP app. To be clear, this car park is barrier-less, and has no clear divisions between the three distinct "sections", it's just a crude, pot-hole ridden car park, but the signage varies, with different location numbers. The pricing is the same across all three...so why? Sketchy practice at best.
National Car Parks Ltd
22 April 2025
Dear Joel, thank you for sharing your recent review of using our NCP app. Please do contact us at NewApp@ncp.co.uk if you need any help in the future. Best regards, NCP