Boots Hearingcare

2.3
23 reviews
5K+
Downloads
Content rating
PEGI 3
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About this app

The Boots Hearingcare app provides you access to enhanced hearing controls and personalization options for your Phonak and AudioNova hearing aid(s) as well as a host of rich functionalities to tailor your Boots Hearingcare hearing experience to your needs.
The Remote Control enables you to easily make changes to your hearing aid(s) to suit your personal preferences for various listening situations. You can easily adjust the volume, sound and various hearing aid features (e.g., noise reduction and microphone directionality) or select pre-defined programs according to the different listening situation you are in.
The new Hearing Aid Finder helps you locate the last place your hearing aids were connected to the app, making it easier to find them if they go missing. This optional feature requires background location services to work, meaning it can track the last known location even when the app is closed or not in use.
You can conduct a Hearing Test as a self-screening to check your hearing ability and save your results by creating your personal Boots Hearingcare Account. The Account will also empower you to book and manage your appointments and communication preferences. The Hearing Loss Simulator replicates what it is like to have hearing loss and use a Hearing Instrument to help you and your loved ones better understand the potential benefits of using a Hearing Instrument.
Remote Support allows you to meet with your hearing care professional through a live video call and have your hearing aids adjusted remotely (by appointment). Also finding your nearest Boots Hearingcare store is available at your fingertips - getting in touch with us has never been easier.
Finally, the Boots Hearingcare app allows setting up notifications such as cleaning reminders and provides a rich set of information about hearing health, including the in app instructions for use.
Boots Hearingcare is compatible with Phonak and AudioNova hearing aids with Bluetooth® connectivity. Google Mobile Services (GMS) certified Android devices supporting Bluetooth 4.2 and Android OS 11.0 or newer. Phones with Bluetooth low energy (BT-LE) capability required.
Android™ is a trademark of Google, Inc.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sonova AG is under license.
Updated on
Feb 27, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info, App activity and 2 others
This app may collect these data types
Personal info
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

2.3
21 reviews
Eddie Stewart
January 8, 2025
Pair hearing aids, and it says they are connected. Go into remote control they are disconnected, and are unable to connect. Either the app is no good or my very expensive hearing aids are no good. I hope it is the former
6 people found this review helpful
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Heather
March 26, 2025
very disappointed, for a big company, they say they have audiologist available, Lies ! had appts cancelled 3 times, sent to another branch, same thing, paying over 3k for what ????? go to another Audiologist, don't bother with Boots !!!!.
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Gavin S
August 16, 2024
I've been using this app for about 2 months now. Have to reconnect it several times a day. About 90% of the time my left hearing aid will connect immediately, however my right hearing aid seldom does and have to try numerous times until it does. A very poor App imo. The hearing aids that I currently use and are approx 3 months old are the Audionova V5-R CRT
4 people found this review helpful
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Sonova AG
August 15, 2024
Hi Gavin, Thank you for sharing your experience, however difficult it has been, as it helps us to improve. We are investigating the issues you've reported; could you share with us the model of hearing aid you are having trouble connecting? You may also reach out to us directly with any issues through the "Get Help" section of the app. - Matthew

What’s new

We’ve made a few changes to make Boots Hearingcare better:
- You can find lost hearing aids locating them where they last were connected with the app.
Finally, we have made a number of smaller updates to allow for a more stable experience.